All sales are final and only exchange will be allowed within 7 days from the date of delivery if items has major damages. Store credit can be applied under some circumstances to compensate for damages.
All returned items must be in new and unused condition, with all original tags and labels attached. SNKRBURGER is not responsible for any quality control defects or damage caused by wear. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All shipping fees are paid by customer unless it is a mistake from our store. In that case, shipping fees will be refunded as a store credit. After receiving your return and inspecting the condition of your item, we will process your exchange. We will notify you by email when your return has been processed.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you reach out to us after the 7 days delay, you will not be able to return or exchange the item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.